Essential Functions:

• Prepares and submits clean claims to various insurance companies either electronically or by paper.
• Answers questions from patients, front office and insurance companies.
• Identifies and resolves patient billing complaints.
• Prepares, reviews and sends patient statements
• Follows and reports status of delinquent accounts.
• Review and support payment posting from insurance companies and patients.
• Participates in educational activities and attends weekly and monthly staff meetings.
• Manage a team of billing specialists that supports the account.
• Conducts self in accordance with organization’s employee manual.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Skills/Experience:

• Knowledge of medical billing/collection practices.
• Proficiency with eCW.
• Knowledge of business office procedures.
• Knowledge of basic medical coding (ICD 10) and third-party operating procedures is a plus.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system in a professional manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with clients, patients and coworkers.
• Must be well organized and detail-oriented.
• Must maintain a professional etiquette.
• Team player and goal oriented.